Privacy Policy

Effective Date: April 30, 2026

This Privacy Policy explains how Kazibu Fast Network ("we," "us," or "our") collects, uses, and protects information through our mobile applications and online services. This policy covers both the KazibuFastNet Client App (used by our internet subscribers) and the KazibuFastNet Technician App (used internally by our authorized field technicians and employees).

1. Information We Collect

1.1 Client App (Subscribers)

When you use the KazibuFastNet Client App, we collect the following:

  • Mobile phone number — for account authentication via one-time password (OTP) login and account recovery.
  • Name and email address — for account management and customer communication.
  • Subscription and billing information — including your current plan, billing history, payment status, and installation address, used to deliver your internet service.
  • Payment information — when you submit a payment, we collect transaction details (amount, date, payment method) and any uploaded payment proof screenshots. Online payments are processed by our PCI-DSS-compliant payment partner, Xendit.
  • Support ticket content — your subject, description, and any optional photos you attach when filing a support ticket.
  • AI chat messages — text messages you send to the in-app AI support assistant (see Section 4).
  • Push notification token — a unique device identifier issued by Expo / Firebase Cloud Messaging that lets us send you push notifications about your bills, ticket status, and service announcements.
  • Locally stored data — authentication tokens, your in-app PIN (if you enable Quick Unlock), and cached account data. PIN values are stored in your device's hardware-backed secure storage (Keychain on iOS, Keystore on Android) and never leave the device. Biometric authentication (Face ID / fingerprint) is handled entirely by your device's operating system; we do not collect or transmit your biometric data.

1.2 Technician App (Employees and Authorized Field Staff)

When authorized technicians use the KazibuFastNet Technician App, we additionally collect:

  • Precise GPS location — for calculating distance to assigned NAP (Network Access Point) boxes and recording location during time-in and time-out events for attendance verification.
  • Photos via device camera — captured during time-in and time-out as proof of attendance.
  • Device information — device type, operating system version, and app version, for compatibility and support purposes.

2. How We Use Your Information

  • Authenticate your identity and provide secure access to your account.
  • Deliver and bill you for your KazibuFastNet internet service.
  • Process payments through our secure payment partner.
  • Provide customer support, including AI-assisted triage and human-handled tickets.
  • Send service announcements, billing reminders, and ticket status notifications.
  • For technicians: assign and verify field work, record attendance, and coordinate team operations.

3. How We Store Your Data

  • On-device storage: authentication tokens and (for Client App users who enable it) your Quick Unlock PIN are stored locally on your device. PINs are stored in hardware-backed secure storage and never transmitted off the device.
  • Company servers: account information, subscription and billing records, support tickets, payment records, and AI chat history are stored on Kazibu Fast Network's secure servers.
  • Encryption: all data transmitted between the App and our servers is encrypted in transit using HTTPS/TLS.

4. AI-Powered Support Assistant

The Client App includes an AI-powered support chat that helps triage common issues before you submit a support ticket. To make this feature work:

  • The text messages you type into the AI chat, along with limited account context (your subscription plan, current billing status, and any active service announcements in your area), are sent to OpenAI — a third-party large language model provider — for processing.
  • OpenAI processes your messages to generate the assistant's responses and does not, per their stated policy, use this data to train their general-purpose models.
  • We retain your AI chat history on our servers so support staff have full context if your conversation is escalated to a human ticket.
  • We do not share your phone number, full name, email, or payment information with OpenAI.

If you prefer not to use the AI chat, you can submit a support ticket directly through other means (call, email, or messaging our support team).

5. Push Notifications

Push notifications are delivered via Expo's push notification service, which routes notifications through Firebase Cloud Messaging (FCM) on Android and Apple Push Notification service (APNs) on iOS. We share only your device's push token and the notification content with these services. You can disable push notifications at any time from your device's system settings.

6. Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share data with the following service providers strictly for the purposes described above:

  • Xendit — payment processing (PCI-DSS compliant).
  • OpenAI — AI assistant message processing (Client App only).
  • Expo / Firebase Cloud Messaging / APNs — push notification delivery.

We do not use any third-party analytics, advertising networks, crash reporting tools, or behavioral tracking services. Data may only be disclosed beyond these processors if required by law or valid legal process.

7. Data Retention

  • Subscriber accounts: we retain your data for as long as you maintain an active subscription. After cancellation, we retain billing and account records for the period required by Philippine tax and accounting regulations, after which records are securely deleted.
  • AI chat history: retained for up to 12 months for support quality and dispute resolution, then automatically deleted.
  • Technicians: data is retained for the duration of employment or engagement and a reasonable period thereafter per company policy and law, then securely deleted.

8. Account Deletion

You can request deletion of your account and all associated personal data at any time. Subscribers can do this directly from the Client App via Settings → Profile → Account → Delete Account, or by emailing us at the address below. Upon a verified request, we will permanently delete your personal information — including your name, phone number, email, billing history, support tickets, and AI chat history — within 30 days. Some records may be retained longer in anonymized form where required for legal, regulatory, or accounting purposes.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal and operational requirements.
  • Withdraw consent for optional processing (e.g., AI chat) by ceasing to use that feature.

To exercise these rights, contact us using the details in Section 12.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted transmission (HTTPS/TLS), secure server infrastructure, hardware-backed storage of sensitive credentials on devices, and strict access controls limiting employee access to personal data on a need-to-know basis. No system is perfectly secure, but we work continuously to identify and remediate vulnerabilities.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by a revised effective date at the top of this page and, where significant, communicated via in-app notice or email. Continued use of the App after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Kazibu Fast Network

Email: kazibufast@gmail.com

Address: Purok 5 Guiwanon, Tubigon, Bohol

Website: kazibufastnet.com